Text copied to clipboard!
Title
Text copied to clipboard!Laundry Service Assistant
Description
Text copied to clipboard!
We are looking for a dedicated Laundry Service Assistant to join our team and provide exceptional laundry and garment care services to our valued customers. The Laundry Service Assistant will be responsible for receiving, sorting, cleaning, pressing, and packaging garments and textiles, ensuring that all items are handled with care and returned to customers in pristine condition. The ideal candidate will have a keen eye for detail, excellent organizational skills, and a strong commitment to customer satisfaction.
In this role, you will be expected to greet customers warmly, answer their inquiries, and provide accurate information regarding laundry services, pricing, and turnaround times. You will carefully inspect garments for stains, damages, or special care instructions, and communicate clearly with customers regarding any special handling requirements. You will operate laundry equipment safely and efficiently, including washing machines, dryers, pressing machines, and steam irons, ensuring that all equipment is maintained and cleaned regularly.
The Laundry Service Assistant will also be responsible for maintaining cleanliness and organization within the laundry facility, ensuring that all work areas are tidy, safe, and compliant with health and safety regulations. You will manage inventory levels of laundry supplies, detergents, and packaging materials, promptly notifying management when supplies need replenishing.
Additionally, you will handle customer transactions accurately, including processing payments, issuing receipts, and maintaining accurate records of customer orders. You will assist in resolving customer complaints or concerns professionally and promptly, ensuring customer satisfaction and loyalty.
The successful candidate will demonstrate reliability, punctuality, and a positive attitude, working effectively both independently and as part of a team. You will be expected to adhere strictly to company policies and procedures, maintaining confidentiality and professionalism at all times.
Previous experience in laundry services or customer service roles is preferred but not required, as comprehensive training will be provided. Candidates must possess strong interpersonal and communication skills, the ability to multitask effectively, and a willingness to learn and grow within the role.
This position offers an excellent opportunity for individuals seeking stable employment in a supportive and friendly work environment. We value our employees and offer opportunities for advancement and professional development within our organization. If you are passionate about providing outstanding customer service and take pride in delivering high-quality laundry services, we encourage you to apply and become a valued member of our team.
Responsibilities
Text copied to clipboard!- Receive, sort, and inspect garments and textiles for cleaning
- Operate laundry equipment safely and efficiently
- Press, fold, and package garments neatly for customer pickup
- Maintain cleanliness and organization of laundry facility
- Assist customers with inquiries, pricing, and special requests
- Process customer transactions accurately and efficiently
- Manage inventory of laundry supplies and notify management when replenishment is needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in laundry services or customer service preferred
- Strong attention to detail and organizational skills
- Excellent interpersonal and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Reliable, punctual, and professional demeanor
- Willingness to learn and follow company procedures
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in laundry services or customer service?
- How do you handle difficult customer interactions or complaints?
- What steps do you take to ensure garments are handled carefully and returned in excellent condition?
- How do you prioritize tasks when working in a busy laundry environment?
- Are you comfortable operating laundry equipment, and do you have experience maintaining such equipment?
